Refund Policy

At Crust & Harmony Pizzeria, your satisfaction is our priority. We understand that from time to time, you may need to return a product you’ve purchased from us. Our Refund Policy is designed to assist you with your return. The benefits given by our Refund Policy are in addition to other rights and remedies you may have as a consumer under the consumer protection laws applicable to Italy.

Cancellation Policy

If you wish to cancel your order, please contact us immediately at +39 06 6994 1234 or through our website openperspectives.sbs. Orders can only be canceled before they have been prepared by our kitchen staff. Once preparation has started, we regret that we cannot cancel your order.

Refund Policy for In-Store Purchase

If you are not satisfied with a purchase you made in our store at Via Margherita, Rome, 00184, Italy, you can return it within 14 days of the purchase date. The item must be in its original condition, and you must present the receipt as proof of purchase.

Refund Policy for Online Orders

For orders placed on our website openperspectives.sbs, if your order does not match the description or if the item is defective, you can request a refund or exchange within 7 days from the date of delivery. To initiate a refund or exchange, please contact us with your order number and details about the product. We reserve the right to inspect the item and verify the issue.

Non-Refundable Items

Please note that some items may not be refundable, including:

• Custom or personalized orders
• Gift cards
• Downloadable software products
• Food items that have been consumed

Process for Returns and Refunds

To complete your return, we require a receipt or proof of purchase. Refunds will be processed back to the original method of payment. Once your return is received and inspected, we will send you a notification of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchange Policy

If you need to exchange an item for the same item, send us an email or visit us in person at our store. If the item in question was a special offer or is no longer available, we will provide you with a suitable replacement or a refund in €.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund, please contact us at +39 06 6994 1234.

Shipping

To return your product, you should mail it to: Via Margherita, Rome, 00184, Italy. Depending on where you live, the time it may take for your exchanged product to reach you may vary. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

This policy was last updated on April 1, 2023. Crust & Harmony Pizzeria reserves the right to change or update this policy without notice. For the most current version of our Refund Policy, please visit our website openperspectives.sbs.